Job Details
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Job Description
- Determining, negotiating and agreeing on in-house quality procedures, standards and specifications
- Assessing customer requirements (Internal and External) and ensuring that these are met
- Setting customer service standards
- Investigating and setting standards for quality
- Ensuring that processes comply with standards
- Determining training needs
- Acting as a catalyst for change and improvement in performance and quality
- Recording, analyzing and distributing statistical information
- Managing Quality Assurance staff
Job Requirements
- Bachelor’s degree
- At least Three-year experience as a Quality Assurance Manager in the travel industry, preferably back-office operations
- Travel experience is a must
- GDS knowledge is a Must
Required Competencies / Demonstration Level:
Core:
- Excellent English
- Leadership skills
- Very good command of Microsoft Office especially in Excel
- Excellent communication skills
- Good decision-maker
- Teamwork player
- Attention to details
- Reporting and problem-solving skills
Functional:
- Ability to work under pressure
- Multi-tasking skills
- Presentation skills