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Job Description
Telesales Supervisor required for a major company presents educational services abroad for foreign universities.
Responsibilities:
- Recruits Telesales talent.
- Defines and implements appropriate procedures and incentives to achieve departmental goals.
- Participates in the establishment of quotas as it relates to New Customer Orders to ensure objectives are met.
- Drives daily activity of representatives on inbound and outbound calls.
- Establishes and reports on metrics to measure performance; corrects deficiencies where necessary.
- Maintains and promotes a successful and positive team atmosphere and work environment.
- Coaches and mentors members of Telesales team with focus on services knowledge.
- Supervises administrative functions.
- Monitors and addresses performance of employees in the areas of work rules, policies, procedures, and behavioral competencies.
- Other functions as assigned.
Job Requirements
- At least (3) years experience as supervisor of call center, telesales or customer service
- High education
- Good appearance and tactful speaking
- Good communication and negotiation skills with clients
- Working good with Facebook pages and use E-mail professionally
- Working good with Office package and surfing the Internet
- Good command of English
- night Shift working hours from 2:00 pm to 10:00 pm