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Job Description
- Support and provide service via phones, e-mails, social media ,chat ,etc.
- Use listening skills that support effective telephone communication to support the
- customer needs and requests.
- Apply appropriate actions to effectively resolve the customer request.
- Maintain accurate data input of consumer enquiries, questions and enter feedback on the customer services database
- To ensure client complaints are dealt with and logged in line with the company’s
- complaints escalation policy.
- To provide a high level of customer service to clients at all times
- To ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately.
- To work effectively as part of a team, developing effective and supportive relationships with colleagues.
- To troubleshoot through the use of open questions, support documents and system training.
- To have a sound knowledge of all products and services, understanding their use and functionality.
- To be able to offer recommendations to common problems or frequently asked questions.
- Ensure all AGM policies and procedures are adhered to including but not limited to, Security, HR, Operations, etc, and any known infractions of any of these corporate policies and procedures are communicated to the proper AGM Management immediately.
- Other duties as assigned.
Job Requirements
- Excellent in English is a must
- Bachelor’s degree or equivalent.
- 1-2 years’ experience in a similar role (call center or customer service environment).
- knowledge of customer service principles and practices
- Good data entry and typing skills
- Proficient in relevant computer applications.
- Able to work with rotational shifts