IT Help Desk
Over IP -
Maadi, CairoPosted 5 years ago167Applicants for1 open position
- 79Viewed
- 0In Consideration
- 1Not Selected
Job Details
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Job Description
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in person or over the phone.
- Write training manuals.
- Train computer users.
- Maintain daily performance of computer systems.
- Respond to email messages for customers seeking help.
- Ask questions to determine nature of problem.
- Walk customer through problem-solving process.
- Install, modify, and repair computer hardware and software.
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Install computer peripherals for users.
- Follow up with customers to ensure issues has been resolved.
- Gain feedback from customers about computer usage.
- Run reports to determine malfunctions that continue to occur.
Job Requirements
Experience:
- 3+ years of experience providing level 1 or above help desk support in IT operations
- Experience assisting customers on phone and live chat, email, social media and web form submissions
- Proficient in Windows PC and printer administration and maintenance,
- Strong knowledge of Windows operating systems and Office suites, and basic network and security fundamentals
- A proven experience in identifying and solving complex problems independently
Skills and Qualifications:
- Ability to multi-task in a dynamic environment
- Strong communication and customer relationship skills
- Proven analytical and problem-solving abilities
- Time management and ability to effectively prioritize
- Patience for dealing with difficult customer-service situations
Education:
- Bachelor degree in Information Technology related field of study with a network engineering focus.
Languages:
- English: Excellent writing and speaking.
- Arabic: Excellent writing and speaking.