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Job Description
A GM's duties and responsibilities cover a lot of ground, but these are some of the most common. They must typically:
- Oversee daily operations of the business unit or organization
- Ensure the creation and implementation of a strategy designed to grow the business
- Coordinate the development of key performance goals for functions and direct reports
- Provide direct management of key functional managers and executives in the business unit
- Ensure the development of tactical programs to pursue targeted goals and objectives
- Ensure overall delivery and quality of the unit's offerings to customers
- Engage in key or targeted customer activities
- Oversee key hiring and talent development programs
- Evaluate and decide upon key investments in equipment, infrastructure, and talent
- Communicate strategy and results to the unit's employees
- Report key results to corporate officers
- Engage with corporate officers in broader organizational strategic planning
Job Requirements
To be successful in this role, you’ll generally need the following skills and qualities:
- Strategic planning skills: GMs must ensure the development and implementation of a clear strategic plan for an organization or business unit.
- Financial planning skills: GMs are responsible for looking to the future of the business and making key investments and investment recommendations.
- Interpersonal skills: GMs must be able to support the development of a healthy internal culture that retains key employees and encourages their professional development.
- Leadership skills: GMs are responsible for leading entire business units or divisions of an organization.