IT Support Engineer - Saudi Arabia

TechZone Networking Services - Khobar ,Saudi Arabia

230
Applicants for
1 open position
6
Seen
Experience Needed:
3 to 4 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Vacancies:
1 open position
About the Job
  • Diagnose and resolve technical issues related to laptops and mobile phones
  • Installing and configuring computer hardware, software, systems, networks, printers.
  • Install authorized software to laptops and desktops
  • Antivirus installation to all desktops and laptops
  • Maintain standard SLA, OLA
  • Maintain record on SLM tool and update it time to time
  • Testing new technology
  • Fault-finding to laptops and desktops
  • Ensure all logs for equipment and users are maintained
  • Providing support for MAC and PC
  • Perform basic administrative support duties as required to meet specific operational objectives
  • Perform miscellaneous job-related duties as assigned by the IT Manager
  • Ensure that a high level of customer service and support is provided to all internal and external customers

Statement

This job description is issued as a guideline to assist you to understand your duties and it is not exhaustive.

Job Requirements
  • Bachelors in IT or computer science or equivalent
  • 3-4 years of IT Support experience
  • Very Good MCSE knowledge or Certification
  • Basic CCNA Knowledge
  • Good ITIL knowledge or certification
  • Must have knowledge of any ticketing tool (BMC Remedy, Service now, etc)
  • Customer support skills
  • Good logical reasoning
  • Good communication skills
  • Flexible with working hours
  • Professional personality and positive attitude
  • An ability to stick to strict deadlines
About this Company

In the Gulf region, TechZone has been active for more than 11 years, working with a broad spectrum of clients ranging from multi-national corporations to governmental departments, military and defense operations, local authorities, and government agencies.

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