Customer Services Representative (Logistics)

Premier Services and Recruitment - Nasr City, Cairo

Applicants for
1 open position
Experience Needed:
More than 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job
  • Perform complete order to cash process for customers in Egypt and neighbor countries
  • Demonstrate a clear understanding of order-to-cash business processes, and support the CS Manager to make critical decisions that support both strategic plans and tactical objectives for customer service team.
  • Identify and implement processes, establish and monitor key performance indicators that foster swift and efficient order processing in Egypt and the region .
  • Provide sales support to designated countries: accept orders, check and process the order in SAP
  • Receive specific customer queries and pass them on to the unit responsible.
  • Clarification of all questions related with processing orders, handling changes in orders and independently carrying out all the necessary phone calls and correspondence.
  • Checking contract documents and customer orders (product, specification, price, payment and delivery conditions, delivery date, and packaging).
  • Updating customer-related and material-related master data in SAP (conditions, product/quality data (specification and message determination), packaging data, consignees, shippers, representatives, etc.)
  • Oral and written reminders to customers in the event of overdue receivables
  • Initiation of returns and credit / debit memos, contacting the customer for the return of reusable packaging
  • Work with Trade Compliance/Foreign Trade organizations to manage the Customer Profile(s)/End Use Certificate/Trade Restriction Covenant
  • Coordinate the preparation of shipping documentation for the customers
  • Help to ensure the optimization of SAP processes in MEA.
Job Requirements
  • At least 3 years of work experience in customer service / order processing. First experience as a team manager is an asset.
  • Prior SAP experience in order-processing is a must.
  • Being friendly and understanding for customer needs.
  • Sound knowledge in logistics and shipping & familiar with export documentation e.g. Letter of Credit, Bill of Lading, Airway Bill, Export Letter of Credit orders, preparation of banking documents using Trade Services online banking system etc.
  • Experience in processing Middle East import shipments is preferred.
  • Good team player, able to work independently and takes initiative to resolve issues.
  • Willing to learn many new tasks and develop minimum technical knowledge of the product line.
  • Meticulous, organized and possesses positive attitude.
  • Good communication and interpersonal skills.
  • Fluency in spoken and written English and Basic knowledge of Financing, Credit Management and Global Trade Services will be advantageous
About this Company

Premier Services & Recruitment is the first ISO (9001:2008) Certified Manpower Company in Egypt. Our specialty is to provide expert, reliable, and competent services by selecting qualified staff for employment in major companies throughout Egypt and the Middle East.

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