- Experience Needed:
- More than 3 years
- Career Level:
- Experienced (Non-Manager)
- Job Type:
- Full Time
About the Job
- Perform complete order to cash process for customers in Egypt and neighbor countries
- Demonstrate a clear understanding of order-to-cash business processes, and support the CS Manager to make critical decisions that support both strategic plans and tactical objectives for customer service team.
- Identify and implement processes, establish and monitor key performance indicators that foster swift and efficient order processing in Egypt and the region .
- Provide sales support to designated countries: accept orders, check and process the order in SAP
- Receive specific customer queries and pass them on to the unit responsible.
- Clarification of all questions related with processing orders, handling changes in orders and independently carrying out all the necessary phone calls and correspondence.
- Checking contract documents and customer orders (product, specification, price, payment and delivery conditions, delivery date, and packaging).
- Updating customer-related and material-related master data in SAP (conditions, product/quality data (specification and message determination), packaging data, consignees, shippers, representatives, etc.)
- Oral and written reminders to customers in the event of overdue receivables
- Initiation of returns and credit / debit memos, contacting the customer for the return of reusable packaging
- Work with Trade Compliance/Foreign Trade organizations to manage the Customer Profile(s)/End Use Certificate/Trade Restriction Covenant
- Coordinate the preparation of shipping documentation for the customers
- Help to ensure the optimization of SAP processes in MEA.
More than 3 years
Not Specified at least
Chemicals Logistics and Supply Chain Package/Freight Delivery
About this Company
Premier Services & Recruitment is the first ISO (9001:2008) Certified Manpower Company in Egypt. Our specialty is to provide expert, reliable, and competent services by selecting qualified staff for employment in major companies throughout Egypt and the Middle East.
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