Technical Support Manager - Software Solutions

Comsys Software - Heliopolis, Cairo

77
Applicants for
1 open position
77
Seen
Experience Needed:
More than 7 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Confidential
Education Level:
Bachelor's Degree at least
Languages:
English
Vacancies:
1 open position
Gender:
Males Preferred
About the Job

We are looking for a Technical Support Manager who has intensive experience in the software field:

Job Responsibilities:

    • Leading and monitoring the service delivery team.
    • Keeping the sector manager up-to-date with daily work resolution and the technical support processes done through pre-determined reporting templates within the time frame.
    • Conducting the upgrade plans and follow up maintenance contracts.
    • Improve documentation of technical support policies and procedures.
    • Follow with customers whose issues are not closed to Identify solutions to work around open issues/problems that are under investigation or pending resolution to the assigned tickets.
    • Work hand-in-hand with the management to plan service delivery strategies.
                                              Job Requirements
                                              • Bachelor Degree.
                                              • Minimum 7 years of experience.
                                              • Strong Leadership and Communication Skills.
                                              • Excellent command of English.
                                              • Strong knowledge of current technologies and Microsoft SQL technologies.
                                              • Skilled at managing multiple priorities.
                                              • A good understanding of product business know-how would be an advantage.
                                              • Flexible and adaptable approach to customer needs.
                                              • Ability to work under pressure to meet deadlines.
                                              • Educated to a degree level in a computer-related system, with a demonstrated strong computer background and technical ability.
                                              About this Company

                                              Comsys is one of the leading Egyptian software companies established in 1984. Its main objective is providing the market with business integrated software to enhance the ability of organizations to generate ad-hoc reports on a timely, accurate and comprehensive basis, thus... (More)

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