- Experience Needed:
- More than 7 years
- Career Level:
- Job Type:
- Full Time
- Education Level:
- Bachelor's Degree at least
- Males Preferred
About the Job
We are looking for a Technical Support Manager who has intensive experience in the software field:
- Leading and monitoring the service delivery team.
- Keeping the sector manager up-to-date with daily work resolution and the technical support processes done through pre-determined reporting templates within the time frame.
- Conducting the upgrade plans and follow up maintenance contracts.
- Improve documentation of technical support policies and procedures.
- Follow with customers whose issues are not closed to Identify solutions to work around open issues/problems that are under investigation or pending resolution to the assigned tickets.
- Work hand-in-hand with the management to plan service delivery strategies.
More than 7 years
Bachelor's Degree at least
About this Company
Comsys is one of the leading Egyptian software companies established in 1984. Its main objective is providing the market with business integrated software to enhance the ability of organizations to generate ad-hoc reports on a timely, accurate and comprehensive basis, thus...
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