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Job Description
- Ensure production compliance with all needed specifications.
- Customer Relationship Management regarding Quality issues
- Works with production and customer to determine optimized process settings to assure specified requirements are met
- Manages customer complaint process under the supervision of the Plant Manager
- Quality System:
- Ensures compliance with all ISO and customer/external audit requirements
- Prepares and successfully completes audits
- Owner of Root Cause Analyses Process by involving relevant departments in developing appropriate corrective action response
- Documents and reports all supplier quality related issues per documented procedures
- Controls and reports all nonconformance product per documented procedures
- Ensures completion of all customer required testing
- Reports production quality through Certificate of Compliance as specified by customer
- Responsible for promoting quality mind set in all plant employees
- Responsible for the control & coordination of rework with production of all nonconforming product
- Ensures that a signed acceptable color sample which has been compared to approved customer sample is provided for production line at each start up by Quality Technician
- Trains and supervises all personnel performing quality testing within the quality lab and on the production floor
- Regularly scheduled quality staff meeting
- Ensures team works together as efficiently as possible
- Recruits (with support of Management) and HR Team
- Performs disciplinary actions
- Performs annual Performance Evaluation for quality lab technicians under guidance of Operations Manager / Plant Manager
- Assesses training needs of staff and ensures execution of training
Job Requirements
- Bachelor degree or similar in Quality Management, Science or Engineering
- 5-10 years of quality management experience within Food Production Manufacturing especially Pulses & Grains Production.
- Knowledge of ISO quality standards and experience performing quality and food safety system audits
- Professionalism and dedication to excellence in quality and customer care
- Excellent relationship building skills and communication
- Proven track of leading people and passion to develop employees
- Highly self-motivated and self-driven
- Profound MS Office skills
- Available to Reallocate to New Damietta