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Job Description
- Perform system administration of the virtual infrastructure (VMware) and other technologies.
- Provide Tier III support for the virtual infrastructure by investigating and troubleshooting incidents and issues to resolution and providing well-documented status updates.
- Provide day to day support for the virtual infrastructure including new system delivery, preventative maintenance, and proactive availability.
- Performance and capacity monitoring and reporting.
- Manage and ensure that ticket queues are being properly addressed in the time outlined by SLA’s.
- Participate in establishing and maintaining policies and procedures.
- Participate in Change Management, Problem Management, and Incident Management calls.
- Participate in 24 x 7 On-Call rotation as scheduled.
Job Requirements
- +3 years of experience of work as a virtualization engineer position.
- Deep technical knowledge in VMware virtualization version 5x or 6x.
- Strong troubleshooting and analytical skills.
- Hands on experience in Cisco UCS.
- Working experience in Microsoft Windows.
- A clear understanding of Incident/Escalation management
Skills
- Virtualization
- Analytical Skills
- Cisco UCS
- Incident Handling
- Cisco Systems Products
- Infrastructure
- VMware
- System Administration
- Windows
- Troubleshooting
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