Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
The Risk & Fraud Specialist is responsible for the detection and prevention of credit cards fraud transactions that may be encountered by merchants acquired by Elements FT. The Risk & Fraud Specialist shall review and analyze system generated alerts, and take preventive actions based on Elements-FT Fraud policies and guidelines.
Roles & Responsibilities:
- Perform Acquirer Fraud monitoring and detection for credit card fraud transactions that may occur at merchants virtual or physical terminals.
- Perform prompt actions towards highly suspicious transactions and alerts raised by the fraud system.
- Perform the required verifications and confirmations with issuer banks via sending verification emails or Faxes.
- Check and analyses Payment Networks (Visa / Mastercard) periodic fraud & chargeback related merchant reports, fraud programs, periodic bulletins, and payment system updates.
- Analyze merchant’s monthly chargeback rates, specially fraud-reason chargebacks, and provide proper remedy plans for excessive chargeback rates.
- Interact with internal stakeholders such Customer Success departments in order to acquire merchant documents required to represent chargeback to issuers.
- Handle incoming inquiries, requests, and updates received from Acquirer Bank.
- Prepare periodic MIS & dashboards to line manager regarding fraud volumes, rates, and types.
- Report any errors or system down issues related to the Fraud system to the concerned support team on the spot.
- Handle other duties or special projects as assigned by line manager.
Job Requirements
Our Perfect match
- 3+ years of professional Fraud & Risk experience in a Bank or a Payment processing environment.
- Experienced in utilizing fraud detection and prevention tools and systems.
- Suitable Chargeback (Acquirer & Issuer) experience.
- Extensive knowledge of merchant processing, particularly risk and operational processes.
- Extensive knowledge of card schemes (Visa / MasterCard) regulations.
- Strong analytical skills.
- Developed risk assessment skills.
- Skillful in Microsoft office (Word, Excel, PowerPoint).
- Excellent verbal and spoken English language.
- Ability to work and communicate in a fast-paced environment.
- Bachelor degree.
