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Job Description
As a BMW Service Advisor, you’ll be at the forefront of the automotive industry, ensuring the highest possible quality of advice for customer service and simultaneously acts as a salesman for services and parts.
Responsibilities will include:
- Customer advice and care in all questions involving body repairs and paintwork as well as repair methods and economic efficiency.
- Ensuring customer mobility.
- Preparing damage calculations.
- Coordination between customer and insurer (declaration of assignment and assumption
- of repair costs).
- Preparing repair orders according to expert reports submitted, customer wishes and the guidelines of BMW AG.
- Quality assurance for third parties involved (e.g. external paint shops).
- Active selling of services and parts while simultaneously ensuring customer satisfaction.
- Active selling of BMW car insurance.
- Marketing of Accident Hotline and small repairs. (Interior repair, spot repair, dent repair, etc.)
- Monitoring orders and deadlines, preparing, checking and explaining invoices.
- Responsible for final inspection and performance of vehicle finish – checking for quality
- and orderly working.
- Vehicle handover and explaining invoice to customer.
- Ongoing contact with cooperation partners (officially appointed experts, car hire companies, vehicle recovery services, …).
Job Requirements
- Bachelor degree in Engineering (Automotive, Mechanical)
- 2-4 years of experience as a service advisor preferably Bodyshop & paint.
- Positive attitude
- High level of social competencies, reassuring and friendly manners
- Consulting, communication and sales competencies
- High level of quality awareness
- Ability to initiate contact, teamwork and to motivate
- Customer-oriented thinking and actions
- Driving license in an appropriate class
- Fluency in English Language
- Knowledge of complaint handling