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Job Description
- Lead the implementation of the Fixed DSL, Direct Access and Non Direct Services.
- Technical Escalation for the implementation Service Delivery.
- Develop and maintain Technical Learning Paths for the team.
- Conduct a boot camp for newcomers and responsible for new onboarding, and responsible for the delivery of any new product to the Fixed Service Delivery Team.
- Follow up and ensure that all handled orders are being monitored in terms of the targeted service KPI’s: SL, AHT, received calls, and dropped calls, etc.
Job Requirements
- Knowledge of fixed network solutions (3-5 Years).
- Experience in Leased Line Management with Service Providers (preferable Spain Carriers)
- Experience in managing international projects related to fixed telephony (preferable with Spanish companies).
- Technical degree (preferable in Telecommunications) or higher.
- C1/Native in Spanish with good oral and written communication skills
