IT Help Desk Specialist
ITEGY -
Sheraton, CairoPosted 5 years ago165Applicants for1 open position
- 103Viewed
- 0In Consideration
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Job Details
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Job Description
Duties
- Provide help desk support and resolve problems to the end user’s satisfaction.
- Monitor and respond quickly and effectively to requests received through the IT help desk
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on Priority
- Document internal procedures.
- Install, test and configure new workstations, equipment and software• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Maintain printers, photocopiers, fax and all printing
- Manage PC setup and deployment for new employees using standard hardware, images and software
- Diagnosing and solving hardware/software faults
Job Requirements
- BSc in computer science or computer engineering. 2 to 3 years of relevant work experience in the Information Technology area. MCSE is a must.
- Basic network troubleshooting is a must
- Very Good Command of English.