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Job Description
- Develop technical solutions and systems (HW&SW) for Service management department to insure compliance with ITIL v3 standards & document them in addition to creation of operation support solutions architecture to fulfill the special needs of different users of Service manager tool including Technology, CS, Commercial and HR users
- Create, design and implement new solutions and innovations to automate different process including Change management , Request management, Configuration management, Incident management and SLM management(to reflect the performance of Technology teams in solving technical problems affecting subscribers)
- Design and implement the integrations between HP Service manager and other OSS/ NMS tools including OMU, NNM, BAC and OMCs to avail automatic Trouble ticketing and fault management notifications and alerts to comply with Orange standards
- Automate different request forms used internally in Orange to limit paper work usage and reduce related OPEX costs
- Support OSS administrators in troubleshooting of complex technical issues
- Implement service management systems
- Installation/setup of systems
- Pilot operation of installed systems
- Administrate all service management systems
- Managing information systems user rights
- Managing information systems shared resources
- Providing specific information systems reports
- Responsible for service management systems deployments:
- Documentation of system operation (manuals, tutorials).
- Documentation of system aspects (maps, specifications.. Etc)
- Training of system operators
- Handle several applications effectively with the expected flexibility according to the business needs
- Manage to solve technical problems and coordinate within in orange & with external suppliers as well
- Responsible for the availability of SMA tools on 24/7, 24/5 and 8/5 basis
- Handle SM notifications solution (Telalert) development, operations and support
- Responsible for UCMDB solutions architecture and implementation to fulfill the needs of technology teams in terms of processes automation and workflow management
- Handle solution architecture and administration of reporting and analysis solutions (Business Object) needed by all Orange departments
Job Requirements
- Bachelor of Telecommunication Engineering or Computer Engineering
- Minimum 4 years of experience in telecommunication field, 3 of which in (System Integration & Network Management field, & operating systems and Database administration) including 1 year experience in HP Service manager solution development and deployment
Skills
- Fluent English both spoken and written
- Excellent computer skills
- Good communication skills
- Ability to develop accurate reports
- Good Reporting and organization skills
- Good presentation skills
- Very good in MS-SQL
- Good Linux Redhat, Unix or HP-Unix fundamentals
- Good SNMP protocol Knowledge
- Web developing or ASP Knowledge is Value added
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