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Job Description
- Identifying and assessing customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer through open and interactive communication.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers
Job Requirements
- A bachelor’s degree is required.
- Excellent Oral Communication skills.
- Excellent English.
- From (1-3 year) experience.
- Basic Electrical Background.
- Proven customer support experience or any relevant experience.
- Good Knowledge of Microsoft package.
- Customer orientation and ability to adapt/respond to different types of characters
- Data Entry Skills.
- Ability to multi-task, prioritize, and manage time effectively.
