Telesales Agent

SI Solutions - Cairo

Experience Needed:
2 to 4 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Confidential, Commissions
Education Level:
Bachelor's Degree at least
Arabic, English
2 open positions
Females Only
About the Job

Job Summary:

We are looking for an enthusiastic Telesales Representative to contribute in generating sales for SI Solutions. You will be responsible for opening sales meetings over the phone and maintaining good customer relationships.

An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.

The goal is to help the company grow by bringing in customers.


  • Contact potential or existing customers to inform them about a product or service using scripts
  • Answer questions about products or the company
  • Ask questions to understand customer requirements
  • Direct prospects to the field sales team
  • Enter and update customer information in the database
  • Take and process orders in an accurate manner
  • Handle grievances to preserve the company’s reputation
  • Think out of the box to meet sales quota and facilitate future sales
  • Keep records of calls and sales and note useful information

Job Roles: Sales/Retail
Job Requirements
  • 2-4 years’ experience in relevant activities
  • Excellent linguistic skills (English and Arabic)
  • Good listener
  • Capable of Generate new leads based on the required leads business segment
  • Proven experience as telesales representative or other sales/customer service role
  • Proven track record of successfully meeting sales quota preferably over the phone
  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
  • Ability to learn about products and services and describe/explain them to prospects
  • Excellent communication and interpersonal skills
  • Cool-tempered and able to handle rejection
  • Outstanding negotiation skills with the ability to resolve issues and address complaints
  • Handle incoming calls (inbound) for the company.
  • Working hours: 9-5 PM

    About this Company

    SI Solutions Being specialized in most of the advanced information technologies. SI Solutions led the market since its fresh start in 2014 in Dubai in delivery, implementation, and management of the industry’s most complex projects, supporting technologies including computer... (More)

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