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Job Description
- Manage the IT Infrastructure environment for desktop support, nationwide office network, call center apps, and corporate apps. DC, Application & Database Servers (ERP, CRM), Fileserver, DHCP, Proxy, VPN, Firewall, Antivirus, VLAN, Dialers, IPLC, PRI Line etc.
- Manage and develop IT staff, including, training, evaluation, guidance, discipline.
- Develop standard operating procedures and best practices, including providing written protocols and guidance to IT staff and to end-users.
- Ensure the creation and maintenance of all written documentation, including system and user manuals, license agreements, and documentation of modifications and upgrades.
- Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
Job Requirements
- Experience: 10+ years
- Experience in Call Center Management, Network Management, System, In-House IT
- Experience troubleshooting both hardware and LINUX, Windows/Mac operating systems.
- Demonstrated knowledge and Experience of Office Apps like microsoft office and Google docs
- Experience setting/managing remote locations.
- Experience setting company wide VPN, wifi, various network and security appliances
- Strong knowledge of Windows/Linux/Mac and networking.
- Requires at least 2 years experience supervising support staff and leads.
- Demonstrated experience with Configuration Management for workstation imaging and software distribution.
- Excellent customer-service skills.