Telesales Agent

Crystal Mind - Nasr City, Cairo

7
Applicants for
1 open position
7
Seen
5
Rejected
Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential, + Commission
Languages:
English
Vacancies:
1 open position
About the Job
  • Contacting potential or existing customers to inform them about a product or
    service using scripts
  • Answering questions about products or the company
  • Asking questions to understand customer requirements and close sales

Job Brief:

  • We are looking for an enthusiastic Telesales Representative to contribute to generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.
  • An effective Telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.
  • The goal is to help the company grow by bringing in customers and developing business.

Responsibilities:

  • Contact potential or existing customers to inform them about a product or service using scripts
  • Answer questions about products or the company
  • Ask questions to understand customer requirements and close sales
  • Direct prospects to the field sales team when needed
  • Enter and update customer information in the database
  • Take and process orders in an accurate manner
  • Handle grievances to preserve the company’s reputation
  • Keep records of calls and sales and note useful information
Job Requirements

Requirements:

  • Proven experience as Telesales representative with a software background or other sales/customer service role at least 2 years.
  • Proven track record of successfully meeting sales quota preferably over the phone
  • Good knowledge of relevant computer programs (e.g. CRM software)
  • Ability to learn about products and services and describe/explain them to prospects
  • Excellent knowledge of English
  • Excellent communication and interpersonal skills
  • Cool-tempered and able to handle rejection
  • Outstanding negotiation skills with the ability to resolve issues and address complaints
  • BSc/BA
About this Company

Crystal Mind was founded in 1994 by a group of enthusiasts who had a vision. The vision was to deliver management solutions that maximize business decisions for different industries in an as easy and concise way as possible. These solutions had to be cost effective and should... (More)

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