Service Desk Engineer

Vodafone - Cairo

Applicants for
1 open position
Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
1 open position
About the Job
  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures
Job Requirements

Qualification / Experience:

  • Communication engineering or computer science.
  • A minimum certification from Microsoft on two main products (MCP’s).
  • Preferred to be MCSA Certified.
  • Fluent in English
  • Customer support skills
  • Experience in IT environment.
  • Very good knowledge of ITIL

Technical Expertise:

  • Very good knowledge of Microsoft products for both operating system and office automation applications (MS Office, Windows7 & 10 , AD and Exchange Server).
  • Good networking knowledge in TCP/IP environment. Proffered to be CCNA Certified.
  • Good knowledge on the PC hardware and periphery products (i.e. scanner and printer) skills

About this Company

We are one of the world's largest telecommunications companies providing a wide range of services including voice, messaging and data across mobile and fixed networks.

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