Call Center Representative

Akelni.com - Nasr City, Cairo

46
Applicants for
5 open positions
57
Seen
4
Shortlisted
Experience Needed:
0 to 1 years
Career Level:
Entry Level
Job Type:
Full Time Shift Based
Salary:
Confidential
Languages:
English
Vacancies:
5 open positions
Gender:
Males Only
About the Job

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

  • Manage inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Job Requirements
  • Preferably Previous experience in a customer support role
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with Mircosoft Office & Excel
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree
  • Shifts are rotational
  • Males only
About this Company

Akelni is a service offers you ordering food online, so that you can order food from your favourite restaurants and experience new restaurants as well. You will be able to order food via mobile applications or by visiting our website directly from your PC, where you can find all restaurants that offers food delivery service.

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