Sales Supervisor

NOK for Human Capital Solutions - Maadi, Cairo

Applicants for
1 open position
Experience Needed:
3 to 5 years
Career Level:
Job Type:
Full Time
4,000 to 6,000 EGP per month, 40% commission
1 open position
About the Job
  • Responsible for the overall performance and productivity of a team of service associates, ensuring adherence to process methodologies to maximize performance and productivity
  • Builds and maintains rapport with associates and creates a comfortable & productive work environment for staff
  • Ensures new employees are oriented to the organization including policies, procedures, goals, and expectations
  • Creates development plans with employees to ensure they have the necessary expertise to meet goals and objectives
  • Provides ongoing feedback and coaching about the associate’s performance in order to optimize customer satisfaction and customer service excellence
  • Conducts performance appraisals on a regular basis, including assessing how the employee performed and what they can do to improve
  • Confirm Quality Assurance process has been followed as directed
  • Meeting and exceeding team and departmental package sales, budget and goals
  • Work with other departments to ensure all package sales are within sales guidelines
  • Tracking attendance, schedule adherence and sales performance at the member level
  • Assist customer follow up issues & assisting other team and shifts as needed
  • Works with each associate to identify suitable goals and develop action plans & timelines
  • Responsible for Monthly payroll review and submission to ensure correct entries in a timely manner
  • Handles escalated calls as necessary to ensure quality customer service
  • Introduces and coordinates a reward and recognition program for their team and individual employee accomplishments
  • May perform other duties and responsibilities as assigned
  • Set priorities for the team to ensure task completion and performance goals such as quality, adherence, service level and average handling times are met
  • Handle shipping team and make sure from delivery process & acceptance ratio for returned items and E2E shipping process
  • Opening up new markets, finding new prospects for the telesales team
  • Day to day management of a group of telesales sales people. Tracking, training, motivating, and ensuring quotas are met.
Job Requirements
  • Effective communication in a leadership role
  • Ability to manage groups and individuals providing daily feedback to staff
  • Strong sales skills
  • College Degree preferred
  • Minimum 2+ years prior experience in a supervisory capacity, preferably within a high volume call center or other fast-paced, service-oriented environment
  • 3-5 years sales and/or customer service experience
  • Possess analytical skills sufficient to perform required duties
  • Ability to work with minimal supervision while meeting critical deadlines
  • Strong written and verbal communication skills
About this Company

A newly established Egyptian S.A.E company, came to life in February 2018.
We are targeting a real change in the Human Resource operations game. We are not fans of hit and run business models. We plan to fly on a different altitude than others. Targeting a long-term... (More)

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