Telecommunication Support Engineer

Xceed - Maadi, Cairo

101
Applicants for
2 open positions
1
Seen
Experience Needed:
0 to 1 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential, Bonus - Profit Share
Education Level:
Bachelor's Degree at least
Languages:
English
Vacancies:
2 open positions
Gender:
Males Only
Travel Frequency:
Up to 25% travel
About the Job
  • Monitoring, troubleshooting and resolving Voice and data network problems observed through Network Management Stations or escalated from help desk.
  • Operational 24-hours-a-day, seven days a week.
  • Utilize the trouble ticketing system to reflect the status of all the pending/resolved complaints.
  • Escalate unsolved problems according to the escalation procedures.
  • Responsible for routine checks and backups.
  • Prepare regular reports regarding the PBX and the data network performance.
  • Responsible for the maintenance and upgrades of the NMSs.
  • Send Incident Notification reports to different departments before planned outage
Job Requirements
  • B.Sc. Science, Electrical Engineering, Communications.
  • Technical Certificate or training related to PBXs and data networks
  • 1- 3 years-experience in technical support.
  • TCP/IP knowledge and basic knowledge of routing and troubleshooting.
  • Troubleshooting methods in a mission-critical network environment.
  • High sense of customer service and ability to deal with customers.
  • Network Essentials TCP/IP, Frame Relay, ATM, Voice Over IP
About this Company

Xceed is the leading multilingual Business Process Outsourcing Service provider in the EMEA region with a capacity of more than 2,200 web enabled multi channels stations.

Xceed manages various outsourcing agreements with key government & commercial accounts in... (More)

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