Call Center Agent - Inbound
Chloride -
Mounib, GizaPosted 6 years ago107Applicants for2 open positions
- 105Viewed
- 0In Consideration
- 31Not Selected
Job Details
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Job Description
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Researching required information using available resources.
- Handling and resolving customer complaints regarding product sales to customer service problems.
- Providing customers with the organization’s service and product information.
- Processing forms, orders, and applications requested by the customers.
- Identifying, escalating priority issues and reporting to the high-level management.
- Routing inbound calls to the appropriate resources.
- Following up complicated customer calls where required.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Recording details of comments, inquiries, complaints, and actions taken.
- Managing administration, communicating and coordinating with internal departments
Job Requirements
- 0 to 1 year of experience in call center
- Bachelor degree of any discipline
- Good communication skills
- Good computer skills