Cloud Support Administrator

Raya -
Giza, EgyptPosted 6 years ago

47Applicants for2 open positions

Job Details

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Align with Cloud operations team to perform second line troubleshooting if needed
Manage VMware Infrastructure/vSphere clusters on Production, Corporate and Test/Development environments.
Propose VM provisioning solutions to be analyzed and/or implemented.
Evaluate and apply version updates to ESX hosts and vulnerability patches as needed.
Cover Data Centers shifts 24/7 according to the shift schedule maintained by Data Center team leaders
Perform Data Center physical eye check .
Log all customer communications in the ticketing system
Monitor and Support Data Center Infrastructure using Data Center monitoring tools
Log Incidents to the Data Center ticketing system
Contact Customers to inform/follow up on incidents
Facilitate Data Center customers’ visit with Security and Facility department
Log Customers’ equipment in the Data Center CMDB, establish the required relationships and ensure that it’s visible in the Data Center CMDB reports
Collect the required approvals for any Change requests, Incidents and Problems
Communicate the required RFO to the customer
Respond to the customer request with the agreed on SLA
Escalate incidents/problems to the second tier support
Follow the ISMS policies, procedures and all other ISMS requirements

BSc. in Computer Engineering, Computer Science or related discipline.
From 1-2 years’ relevant experience.
Linux /Windows system administration.
Experience configuring and using VMware hypervisor “ESXi” and preferably to have good knowledge in open source hypervisors such as KVM
Knowledge Data Center hardware (Routers, Switches, Firewalls, IPSs, Servers, Storages, SAN switches, etc.)
Ability to work closely with other professionals in a team environment
Ability to work a variable work schedule, and work outside normally scheduled work hours including day, night, weekend and/or holiday hours, as directed
OS Certificate (MCSA, RHCA) is required.
Hands on Virtualization environments (VCA, VCP).
Knowledge of Storage Fundamentals (EMC – ISM)