Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Responsible for day-to-day functional direction of trainees within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations
- Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment
- Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities for technical, customer service, and sales accounts
- Evaluate the performance of Associate Trainers using tools available such as assessments, playbook observations, etc. and provide recommendations under the guidance of the Training Manager
- Accountable for achieving individual training performance metrics
- Facilitate transition of trainees from training to production environment, ensuring competency levels meet business needs
- Maintain current product knowledge for each account by taking calls, attending team meetings, and side by side observations
- Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.
- Assist Training Manager in skills assessment of training staff through classroom monitoring and feedback
- Produce training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aides
- Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, surveys, and revises programs based on results of evaluations
- Recommend curriculum of training process modifications to training management on the basis of internal customer feedback and/or quality results
- Participate and contribute to the continuous learning culture, department policies and procedures
- Maintain knowledge on changes to client products, services, policies, and procedures
Job Requirements
- Fluent English speaker
- Good communication skills
- Graduate
- Flexible with rotational shifts & working hours.
- Flexible to work on weekends.
- Teaching/Training background is a plus.
- For Males, Military Status should be Exempted or Completed.