Job Details
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Job Description
Essential Duties and Responsibilities:
- Providing individualized/customized sales of high-standard professional level.
- Building the interest of customers in the products and services offered by the organization.
- Updating the existing database with any modifications or changes and the present status of the customers or prospective customers.
- Handling customers directly either electronically (email/social media), or by telephone and responding to customer inquiries and questions promptly.
- Providing feedback regularly on the effectiveness and soundness of policies and procedures of the customer service department.
- Facilitating the collected competitive information to monitor business opportunities and trends.
- Determining problems or issues in queries, handling complaints and proposing solutions for Enhancements.
- Displaying time flexibility towards shifts as per work floor environment.
- Other duties as assigned.
- sending complaints received through the call center.
- updating the show and no show status for follow-ups on the CRM.
- daily interaction regarding setting Make-up sessions, Technical reviews, Results, Schedules and Late exams.
Job Requirements
Qualifications/Job Requirements:
- Excellent English skills.
- 1 + year instructing/teaching the English Language is a plus.
- Familiarity with telephone techniques and skills.
- Ability to utilize PC keyboard efficiently and accurately.
- Proficient data entry skills.
- Working knowledge of personal computers and ability to navigate through software applications.
- Demonstrate verbal communication skills and ability to convey information clearly and effectively.
- Ability to effectively handle multiple tasks in a fast-paced environment.
- Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues.
- Can work under pressure.
