Technical Support Agent
Backend -
Nasr City, CairoPosted 6 years ago78Applicants for10 open positions
- 72Viewed
- 48In Consideration
- 23Not Selected
Job Details
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Job Description
- Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
- Improves client references by writing and maintaining documentation
- Participates in development of client training programs by identifying learning issues; recommending instructional language.
- Accommodates client disabilities by recommending devices and techniques.
- Avoids legal challenges by monitoring compliance with service agreements
- Improves system performance by identifying problems; recommending changes
- Updates job knowledge by participating in educational opportunities; maintaining personal networks
- Accomplishes information systems and organization mission by completing related results as needed.
Job Requirements
- An ability to assess each customer/employee's IT knowledge levels
- Ability to deal with difficult callers
- Logical thinker
- Good analytical and problem solving skills
- An in depth understanding of the software and equipment your customers/employees are using
- Good interpersonal and customer care skills
- Good accurate records keeping
