Customer Service Representative

Ceramica Cleopatra - Cairo

Applicants for
1 open position
Experience Needed:
More than 1 year
Career Level:
Entry Level
Job Type:
Shift Based
1 open position
About the Job
  • Resolve customer complaints
  • Use telephones to reach out to customers and verify account information
  • Place or cancel orders
  • Assist with placement of orders
  • Suggest solutions when some products malfunctions
  • Work with customer service manager to ensure proper customer service is being delivered
Job Requirements
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Bachelor degree
About this Company

In the early 1980’s Egyptian Entrepreneur Mohamed Abou el Enein’s ambition was to produce world-class tiles in Egypt. In spite of overwhelming challenges he launched the Cleopatra Group with its flagship company, Ceramica Cleopatra in 1983. CCG soon became a world leader in... (More)

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