Deputy Delivery Manager

Job Purpose / Summary :

• Oversees the work of personnel including allocation, training & problem resolution, motivates employees to achieve peak productivity & performance, assists in pre-sales activities, enhances operation structure, reviews & interprets financial & operating information, monitors utilization, assists in replying to RFPs. This position requires IT background, and 10+ years of experience.

Main Responsibilities :

Financial Management:

• Provide input to the UPS budgeting process as required.
• Ensure proper utilization of resources and exercise cost control measures wherever applicable.

Client Relationship Management:

• Establish various communication channels with the Clients to understand both short & long term requirements
• Ensure long term relationship with clients based on customer satisfaction

Business Development Management:

• Identify areas/technology which represent an opportunity & work with R&D for developing necessary skills to grow the business.
• Analyze requirements, develop proposals for existing and potential clients

Team Management:

• Monitor team dynamics and team accountability related to delivery commitments.
• Actively participate in monitoring and reporting on individual performance of Project Managers

Resource Management:

• Provide forecasts for resource requirements
• Allocate resources adequately to ensure maximum billable utilization.
• Communicate with peers in order to fully utilize resource capacity in the best possible way.

Delivery Management:

• Assume responsibility for the different aspects of the account(s).
• Ensure that deliverable and services meet non-project requirements.
• Oversees program delivery ensuring that appropriate processes and standards are followed.
• Appoint Project Managers to projects.
• Oversee allocated Project Manager, including planning, project reviews and developing of formal project corrective actions required to meet and exceed client expectations.
• Provide the point of escalation for project issues that cannot be resolved by the Project Manager in the project team.
• Coordinate and obtain agreement with the Project Manager/Team prior to commitments being made on estimates, deliverable, dates, and scope changes.
• Analyze account(s) performance and develop and execute corrective action plans
• Track metrics for supported clients to plan and implement continuous improvement.

Process Improvement Management

• Contributing to enhancement and refinement of existing UPS processes in the different domains,
• Creatively suggesting and implementing new processes, or updating existing ones to better suit UPS needs.