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Job Description
The collection Specialist job description should contain the following duties and responsibilities:
- Monitor accounts on a daily basis
- Identify outstanding account receivables
- Investigate historical data for debts and bills
- Take actions in order to encourage timely payments
- Process payments and refunds
- Resolve billing issues
- Resolve customer credit issues
- Contact clients and discuss their overdue payments
- Update account status records
- Prepare and present reports on collection activities and progress
Job Requirements
- Proven experience as a Collection Specialist or similar role
- Excellent knowledge of billing procedures
- Knowledge of various collection techniques
- Contact clients and discuss their overdue payments
- Working knowledge of MS Office and databases
- Excellent communication and interpersonal skills
- Problem-solving and critical-thinking skills
- High school diploma
- Associate’s/Bachelor’s degree is a plus
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