
Customer Account Manager
ReFly -
Cairo, EgyptJob Details
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Job Description
About ReFly
ReFly is dedicated to assisting air passengers in reclaiming what is rightfully theirs. We specialize in handling flight compensation claims, ensuring a hassle-free experience for travelers. As a part of our mission to simplify and expedite claim processes, we are looking for a Claim Specialist to join our dynamic Operations Team.
Position Overview
As a Claim Specialist, you will be the driving force behind processing, managing, and resolving flight compensation claims. You’ll ensure each claim is handled efficiently while maintaining the highest level of customer satisfaction. This role demands exceptional communication skills, attention to detail, and the ability to navigate IT systems seamlessly.
What We Offer
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and inclusive work environment.
- The chance to make a tangible difference for travelers worldwide.
Job Requirements
Essential:
- Proficiency in English at C1-C2 level (spoken and written).
- Strong IT skills, including proficiency in Microsoft Office and experience with CRM systems.
- Excellent problem-solving and analytical abilities.
- High level of attention to detail and accuracy in work.
- Ability to manage time effectively and prioritize tasks in a fast-paced environment.