Job Details
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Job Description
Responsibilities:
- Responsible for day-to-day activities of the Technology functions, with primary emphasis on support, system and network initiatives, along with leading the team activities to provide such services.
- Manage business operations in assigned divisions to achieve company goals
- Provide guidance and direction to the operations and support team members ensuring pro-active monitoring of systems and networks performance, performs various support functions, including business continuity readiness, disaster recovery setup and drills management.
- Provide high quality and responsive IT infrastructure in terms of reliability, availability, performance and support, within defined areas of responsibility that meets SLAs
- Design, implement and maintain all LAN/WAN activities including vendor negotiations, hardware/software selection, resolving connectivity issues, and vendor escalation
- Assist other areas of Information Technology related to the acquisition, installation, maintenance, problem diagnosis and training of computer systems
- Scheduling of hardware maintenance activities and system tests to ensure effectiveness of the hardware and software in use
- Effectively administer, test, and enhance enterprise-wide Backup & Recovery, Disaster Recovery and business continuity plans
- Review hardware and software acquisition and maintenance contracts and pursue master agreements in line with strategic priorities
Managing The Team:
- Evaluate the team’s performance based on the KPIs
- Set the team’s objectives and develop the team members
- Accomplishes staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results; conducting training; implementing enforcing systems, policies, and procedures.
Job Requirements
- Bachelor’s Degree in Computer Sciences/Computer Engineering.
- 10+ years of relevant experience; progressing from one IT functional area to another.
- Proven project management and implementation experience.