Respond to customer inquiries via WhatsApp, Instagram, and other platforms
Process sales through conversational channels with professionalism
Build long-term client trust and deliver an outstanding customer experience
Collaborate with internal teams to resolve issues quickly
Write replies using a formal yet friendly tone (Modern Standard Arabic & Saudi dialect preferred)
Assist in preparing sales reports and daily transaction records
Participate in promotional campaigns and seasonal offers

Excellent verbal and written communication skills (Arabic fluency is a must)
Prior experience in sales or customer service (e-commerce is a plus)
Familiarity with digital tools like WhatsApp Business, Instagram DMs, and chatbots
Comfortable using formal Arabic and capable of understanding or mimicking the Saudi dialect
Knowledge of online gaming platforms or digital product sales is a big advantage
Goal-oriented, organized, and able to work under pressure
Reliable, punctual, and committed to performance targets

Smartlines

Company Profile