Serve as the primary point of contact for customer inquiries, providing timely and accurate responses via phone, email, and in-person interactions.
Manage and resolve customer complaints, escalating complex issues to the appropriate departments as needed.
Maintain detailed records of customer interactions, transactions, feedback, and actions taken using internal systems.
Coordinate with internal teams to ensure customer requests and issues are addressed promptly and effectively.
Process applications, and requests with a high degree of accuracy and efficiency.
Monitor and track service metrics, preparing regular reports for management review.
Assist in developing and implementing customer service policies, procedures, and standards.
Identify opportunities for process improvements and contribute ideas to enhance the customer experience.
Stay up-to-date with product knowledge and company updates to provide informed assistance to customers.

As3a

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