Job Title: Admin Support (Operations & Customer Support) Internship

Location: Cairo, Egypt

Company: BlockGemini

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About BlockGemini:

BlockGemini is a rapidly expanding multinational company specializing in blockchain technology and digital transformation solutions. As we grow, we are looking for proactive and detail-oriented individuals to join our team in providing essential support across various functions. If you are looking to gain hands-on experience in a dynamic, fast-paced environment with a focus on innovation, this internship offers the perfect opportunity for you.

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Job Summary:

As an Admin Support Intern at BlockGemini, you will play a vital role in the smooth functioning of our day-to-day operations. You will assist in various administrative and customer support tasks, from office management to client communication, onboarding, and billing. You will be working closely with different teams across the organization, gaining valuable experience in operations, customer support, and office management. This internship is ideal for someone looking to build a career in business administration, operations, or customer service.

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Key Responsibilities:

- Office & Operations Support:
 - Assist with general administrative tasks to support various teams across the company.
 - Help organize office logistics, maintain office supplies, and ensure the smooth running of day-to-day operations.
 - Support operational teams by preparing documents, coordinating project tasks, and assisting with workflow management.
 - Assist with filing, record-keeping, and maintaining organized office documentation.

- Customer & Client Interaction:
 - Respond to client and customer inquiries professionally, providing updates and addressing concerns.
 - Assist in resolving operational or administrative issues related to client support.
 - Handle documentation requests and billing inquiries, providing timely and accurate responses.

- Onboarding Support:
 - Assist in the onboarding process for new hires by preparing necessary documentation and resources.
 - Support the orientation process and ensure new employees have a smooth and welcoming start.

- Payment & Billing Support:
 - Assist with tracking payments and invoices, ensuring timely follow-ups and documentation.
 - Help maintain accurate records related to financial transactions and client billing.
 - Provide support in resolving billing inquiries or discrepancies.

- Task Management & Administrative Support:
 - Take ownership of various administrative tasks, ensuring they are completed accurately and efficiently.
 - Be adaptable and proactive, handling unexpected challenges and shifting priorities as needed.
 - Collaborate with other departments to ensure seamless operations and assist with any administrative needs.

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Qualifications:

- Communication Skills:
 - Strong verbal and written communication skills in English.
 - Ability to interact with colleagues, clients, and customers professionally and effectively.

- Attention to Detail:
 - Strong focus on accuracy and precision in handling administrative tasks, documentation, and client communication.

- Customer-Focused Attitude:
 - Ability to interact professionally with clients and provide exceptional customer support.

- Organizational Skills:
 - Capable of managing multiple tasks and priorities in a fast-paced environment.
 - Strong attention to detail and time management skills.

- Problem-Solving Abilities:
 - Ability to approach challenges with a solution-oriented mindset.
 - Willingness to take initiative and contribute to team efforts.

- Tech-Savvy:
 - Familiarity with Microsoft Office Suite, Google Workspace, and basic office software.
 - Experience with customer management platforms or task management tools is a plus but not required.

- Experience (Preferred):
 - Previous experience in administrative, customer service, or operations roles is a plus but not required.
 - Fresh graduates or students looking to gain practical experience in business administration are encouraged to apply.

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What We Offer:

- Professional Development: Gain practical experience and valuable exposure to the operations of a multinational company in the digital transformation space.
- Learning Opportunity: Work alongside experienced professionals and receive mentorship to develop key skills for your career.
- Dynamic Work Environment: Experience a collaborative and supportive workplace where your contributions are valued.
- Networking Opportunities: Connect with professionals across different divisions of the company.

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How to Apply:

If you are a motivated individual looking to develop your skills in administration, operations, and customer support, we would love to hear from you! Please submit your resume and a brief cover letter to hr4u at blockgemini.com with the subject line Admin Support Internship Application.

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BlockGemini is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.