Customer Service Intern - Alexandria

Job Description:

• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Assist with placement of orders, refunds, or exchanges.
• Advise on company information.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Place or cancel orders.
• Answer questions about warranties or terms of sale.
• Suggest solutions when product malfunctions.
• Handle product recalls.
• Attempt to persuade customer to reconsider cancellation.
• Inform customer of deals and promotions.
• Sell products and services.
• Work with customer service manager to ensure proper customer service is being delivered.
• Close out or open call records.
• Handle changes in policies or renewals.

• The intern will learn
  
  • Successful Business Strategies

  Encouraging consumers for feedback and comments is an integral part of quality customer service. Following consumers’ feedback for analyzing the strengths and weaknesses is probably the best way to understand the expectations of consumers and adopt successful business strategies. 

  • Critical Learning Experience

  Customer service can provide the agents with a critical learning experience to understand the dynamics of the corporate world and keep up with the latest business trends.

  • Reduced Risk of Business Failures

  Understating the expectations and mindset of consumers can considerably reduce the risk of business failures and losses.  

  • Consumer Satisfaction

  If your customers are happy, your investors and business partners will be happy as well, and this ultimately leads to higher profits. With a strong client base, you can win the trust of investors and make the most of every viable business opportunity.

  • Reduced Employee Turnover

  With increased sales and higher profits, you can offer employees good salary packages and additional bonuses, thus reducing employee turnover.

  • Employee Motivation

  Client satisfaction directly influences the working environment of business organizations. With decreased pressure of meeting targets and financial stability, employees can work in a comfortable corporate atmosphere, thus encouraging them to work to their maximum capacity.

  • Increased Efficiency

  The above-mentioned benefits lead to overall increased productivity of the organization.

• Application Deadline: 20th Of October, 2016
• Internship Start date: 15th Of November, 2016
• Duration: 2-3 months