Job Details
Skills And Tools:
Job Description
Monitor internet connectivity and ensure stable network performance.
Install, configure, maintain, and troubleshoot computer hardware and software.
Perform regular health checks for printers, attendance devices, IP cameras, and network equipment.
Troubleshoot LAN and WAN connectivity issues and coordinate with Internet Service Providers (ISPs).
Install and troubleshoot computer peripherals and user devices.
Diagnose and resolve hardware, software, and operating system issues.
Provide on-site and remote technical support to end users.
Manage and respond to support tickets within the defined SLA.
Use diagnostic tools to identify and resolve technical problems.
Identify critical incidents and escalate them to the appropriate technical teams when necessary.
Job Requirements
Bachelor's degree in Computer Science, Information Technology, or a related field.
Minimum 1 year of experience in IT Help Desk or Technical Support.
Basic knowledge of computer hardware, software, and troubleshooting.
Knowledge of networking fundamentals (LAN, WAN, TCP/IP).
CompTIA A+ and Network+ certifications are preferred.
Good communication and problem-solving skills.
Ability to manage multiple support requests and prioritize tasks.
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