IT Help Desk

Valero Development -
Obour City, Cairo

IT Help Desk

Full Time

On-site

Valero Development -
Obour City, Cairoposted 8 hours ago

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Job Description

IT Helpdesk Specialist

Company: Valero Developments – Real Estate Development

Job Summary

Valero Developments is looking for an IT Helpdesk Specialist to provide technical support to employees, troubleshoot hardware and software issues, and ensure the smooth operation of the company's IT infrastructure and systems.

Key Responsibilities

Provide first-line technical support to employees and resolve hardware, software, and network-related issues.
Diagnose and troubleshoot problems related to desktops, laptops, printers, scanners, and other IT equipment.
Install, configure, and maintain operating systems, software applications, and company devices.
Manage user accounts, email accounts, and access permissions.
Provide support for Microsoft Office 365, Microsoft Teams, and other business applications.
Troubleshoot LAN, Wi-Fi, internet connectivity, and basic network issues.
Monitor and maintain IT equipment and ensure proper functionality.
Maintain an updated inventory of IT assets and software licenses.
Document technical issues, solutions, and support requests.
Escalate complex technical issues to the IT team or external service providers when necessary.
Ensure data security, backup procedures, and compliance with company IT policies.

Job Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field.
2–5 years of experience in IT Helpdesk, IT Support, or a similar role.
Good knowledge of Windows operating systems and Microsoft Office applications.
Basic understanding of networking concepts (LAN, WAN, TCP/IP, DNS, DHCP).
Experience in troubleshooting hardware, software, and connectivity issues.
Familiarity with Active Directory and Microsoft 365 is preferred.
Strong problem-solving and communication skills.
Good command of English.