Maintenance (Technician) - Mobile
Sidi Gaber, Alexandriaposted 8 months agoJob Details
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Job Description
- Carries out repairs to products sold by LOB, e.g. mobile phones and aiming to deliver quality after-sale service and to generate customer satisfaction and repeat sales.
- Ensures that work is carried out in line with RAYA working instructions, operating procedures and policies
- Executes repair work diligently and in line with promised deliverables and within standard operating procedures
- Ensures that Mobile troubleshooting guidelines are observed
- Operates with QMS, EMS, OHAS Req. and ESD Req. standards
- Ensures that work is carried out efficiently at high quality and within the budgeted time limits for the job
- Ensures that data and other information is dealt with accurately and in line with standard practice
- Ensures correct and efficient utilization of resources (tools, spins, etc) as per job requirements
- Strives to maintain customer satisfaction and to generate repeat work
- Impacts on the work of other colleagues and more particularly on the work of those that are involved in customer care (e.g. customer care reps)
Job Requirements
- Communication Skills
- Presentation Skills
- Leadership Skills
- Time Management
- Technical and theoretical know-how on GSM
- Technical and theoretical know-how on ESD
- Technical know-how on trouble-shooting
- Understanding quality of repair and its impact on revenues and profit
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