Role Purpose:
Job holder is responsible for managing Fine Solutions orders for the existing customers, starting from getting the order from the customer to final delivery in the customer's warehouse, in addition to reporting and full alignment with the Sales Team, sales support team, and Distribution team.

Job Description:

• Sales Implementation:
Follow up on existing customers and proceed with their monthly orders, and ensure satisfying their needs and handling their requirements.

• Sales Force update
Update customers data database (contacts from different divisions, Address of branches, address of head office, etc.
Attach all customer proposals and contracts on SF system.

• Order Management:
- Applying discounts on the Salesforce system and syncing customer prices with system prices before making any orders
- Revising customer contract and prices on system before proceeding with any orders with the customers
- Making orders right away on Sales Force System once the customer send it.
- Make sure that the customer doesn’t have any pending payments and report back to the sales account manager
- Communicate with the customer that he needs to follow with the account manager regarding the hold order
- Once order released from credit team, the candidate should Follow up with the process to make sure order reached the distribution phase
- Make sure the order to be delivered within the company SLA and customer is well communicated and well satisfied
- In case of missing SKUs, the candidate should report to sales team to align with customer then he/she will implement the new orders based on the new agreement

• Reporting and Analysis:
Revising Daily Sales Report and report achievements to his/her direct manager
Revising hold orders and communicate with the sales team
Weekly report with all customers orders and customers didn’t order
Weekly Revision on printed SKUs and stocks on ground for the customers

• Customer Satisfaction and Complaints:
Responsible for handling customer complaints in efficient and professional manner within FS policies and systems.
Responsible for coordinating with own manager to measure and analyse customer satisfaction and implement necessary actions required.

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Sales Back Office