Retail Collection Officer

1. Maintains up-to-date customers contacts information on the system.

2. Professionally & respectfully, persuade customers to pay in an effort to set up payments arrangements and settlements on the delinquent accounts.

3. Handle customer calls and negotiate payments or settlements arrangements, in a manner that meets our call quality & compliant expectations.

4. Follow up on customers who gave a promise to pay.

5.Prepare monthly collection reports .