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Job Description
- Answering incoming calls and responding to customer’s e-mails.
- Handling customer inquiries, complaints, and issues
- Providing service information to customers
- placing customer orders in the computer system
- Researching required information using available resources
- Managing and resolving customer complaints
- Updating customer information and records
- Escalating issues to supervisors when necessary
Job Requirements
- Proven experience as call center is a must (Real Estate Background preferably)
- Experience in customer service is essential.
- Proficient in English
- Working knowledge of MS Office
- Outstanding communication and negotiation abilities
- Ability to work under pressure.
- High school diploma
