Social Media Moderator

Ravin -
Heliopolis, CairoPosted 8 years ago

144Applicants for1 open position

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A good awareness of social media and all aspects of the digital age.
Excellent customer service skills and communication skills both verbally and written as a lot of work is done via email or online.
Create/manage moderation policies
Monitor discussions on Facebook / Twitter & Instagram, respond in a timely fashion where appropriate.
Being able to make a good judgment on individual cases and escalating more serious concerns to members of the line management
Protect the brand image and increase the brand loyalty with our customers.
Review user content and escalate or flag as necessary.
Take the lead on the comments being made on the Social Media as they come in and produce material for the Social Media comments as required.
Being aware of the latest trends of Social Media.
Full responsibility for accounts and how information is handled and gathered.
Measuring and creating reports to keep a track of customer feedback.
Understanding and promoting our brands to our customers ensuring our standards are consistently met, with a good understanding of our competitors.
must have excellent working knowledge of Facebook, Twitter, YouTube , Snap chat and other social media.
Monitor and measure the success of community engagement and provide reports for Marketing Director