Social Media Moderator

Ravin - Heliopolis, Cairo

Applicants for
1 open position
Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
2,750 to 3,000 EGP per month
1 open position
About the Job
  • A good awareness of social media and all aspects of the digital age.
  • Excellent customer service skills and communication skills both verbally and written as a lot of work is done via email or online.
  • Create/manage moderation policies
  • Monitor discussions on Facebook / Twitter & Instagram, respond in a timely fashion where appropriate.
  • Being able to make a good judgment on individual cases and escalating more serious concerns to members of the line management
  • Protect the brand image and increase the brand loyalty with our customers.
  • Review user content and escalate or flag as necessary.
  • Take the lead on the comments being made on the Social Media as they come in and produce material for the Social Media comments as required.
  • Being aware of the latest trends of Social Media.
  • Full responsibility for accounts and how information is handled and gathered.
  • Measuring and creating reports to keep a track of customer feedback.
  • Understanding and promoting our brands to our customers ensuring our standards are consistently met, with a good understanding of our competitors.
  • must have excellent working knowledge of Facebook, Twitter, YouTube , Snap chat and other social media.
  • Monitor and measure the success of community engagement and provide reports for Marketing Director
Job Requirements
  • Education : BSc Degree
  • Facebook , Twitter & Instagram Insights.
  • 2+ years’ experience working in social and/or digital media.
  • Excellent communication skills verbally & written.
About this Company

ЯAViN is a leading fashion retail company headquartered in Cairo, Egypt. Owns and operates vast network of retail shops across Africa, Europe and Asia. Offering quality & trendy clothing & accessories for youth at affordable prices.

ЯAViN opened its first doors... (More)

Industry: Retail
See all Careers and Jobs at Ravin
Signup for an employer account and Post your Jobs!