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Job Description
- Reviewing and moderating all user-generated content within comments, images, links, videos, audios, private messages, and user profiles
- Implementing and enforcing social media platform policies consistently and fairly, and providing clear and constructive feedback to users regarding content violations and necessary actions
- Monitoring all information and news related to the industry and the company to anticipate potential issues and outcomes
- Reviewing and moderating user-generated content on social media platforms to ensure it aligns with community guidelines and policies
- Documenting and escalating issues that require attention beyond the moderation team's scope
- Participating in outreach efforts to raise awareness about responsible social media usage
- Interacting with all the comments and feedback from consumers to maintain a good brand image
- These responsibilities and tasks are essential for maintaining a healthy and positive online presence on social media platforms like Facebook and Instagram.
Job Requirements
- Proven working experience in social media marketing or as a Digital Media Specialist
- Excellent consulting, writing, editing (photo/video/text), presentation and communication skills
- Demonstrable social networking experience and social analytics tools knowledge
- Adequate knowledge of web design, web development, CRO and SEO
- Knowledge of online marketing and good understanding of major marketing channels
- Positive attitude, detail and customer oriented with good multitasking and organisational ability
- Fluency in English
- BS in Communications, Marketing, Business, New Media or Public Relations
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