Dry Warehouse Operation Supervisor

• Developing a thorough understanding of clients shipping requirements and patterns.
• Reviews and processes day to day operations, evaluates and recommends equipment needs.
• Plans and schedules appropriate service line for situation (ground, expedited, air, ocean, etc) to maintain a cost effective balance between customer service and cost of shipments.
• Ensures compliance with all government related programs specific to mode and direction of related shipments.
• Insures proper documentation, including transit documents and customs clearances, exists for shipments. Ensure documentation is accurately processed, distributed and released to carrier, forwarders, customers and agents in a timely manner.
• Prepare all necessary data entry and confirmation of key milestones (departure, arrival, customs clearance, PODs, etc.) as specified by Customer Standard Operating Procedures.
• Maintain courteous, prompt and efficient customer relations.
• Oversee and complete accurate billing to clients based on pricing established with the clients while ensuring accurate costs and profits are maintained.
• Plans and schedules appropriate modes of transportation based on daily needs. Schedules the appropriate service line for the situation (across all modes and all trade lanes) to maintain a cost effective balance between customer service and cost of shipment.
• Works closely with client’s representative to ensure service satisfaction. Analyzes service failures/ issues and implements performance processes to enhance future service delivery.
• Ensures any company policy, systems, and industry related training is delivered to all direct reports as needed.
• Leads core team responsible for meeting the following needs of clients assigned to the group.

Working Conditions :

• 5 Days a Week
• 8 Hours Daily