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Job Description
- Manage and support PCs, laptop, printers, scanners and other desktop computing assets.
- Support in country infrastructure, including LAN, servers and other peripherals.
- Provide hardware and software support to users of desktop PC equipment.
- Escalate issues as necessary to System Administrators.
- Respond with the appropriate degree of urgency to problems and requests from the Help Desk for user support.
- Maintain the update asset inventory system.
- Ensure the functionality and accessibility of all peripherals (such as scanners, desktop and printers) plus hand held units.
- Monitor day to day all aspect of the system security as per DHL IS security Standards.
- Make immediate escalation/action as necessary to prevent a breach of security or loss of information.
- Maintain hardware and resolve problems either through personal action or by organizing resolution through a third party.
Job Requirements
- Degree/ Diploma in Computer Science or equivalent .
- 2-3 years of experience in technical support.
- Extensive knowledge of SQL-DB and System administrations.
- Very good command of the English Language.
- Strong customer service skills.
- Strong time management, analytical skills & attention to detail is required.
- Ability to work well under pressure and handle multiple tasks.
- Willing & able to travel within Egypt as per work requirements.
