ICT System Administrator

Job Objective :

To maintain and enhance systems and applications in order to ensure availability of information in a timely and cost effective manner.

Key Accountability: 

A.Post Application Implementation Support:

1. Follow-up on applications after implementation and carry out post-installation support in order to assess user satisfaction, provide required user training and to refine and adjust specific system configuration on an on-going basis.
2. Assist CACC Helpdesk when they escalate any application issues to ensure complex problems are handled efficiently.
3. Ensure that hardware and software components of the ICT systems are availed, properly installed and maintained and staff are adequately trained and supported to use them efficiently and effectively.

B.User Training:

1. Provide business areas with systems and applications support by delivering trainings to end users and empowering them with the necessary knowledge to operate and use the applications in day-to-day transactions and reporting.
2. Co-ordinate Vendor supplied End-User training to ensure agreed standards are met and that CACC has received all required user documentation.
3. Provide suitable application training and develop suitable “user support material” to the CACC Helpdesk team so that they are more skilled and proficient in their support function.