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Job Description
- Support and maintain in-house computer systems, desktops, and laptops. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance.
- Apply technical expertise to the implementation, monitoring, and maintenance of IT systems.
- Focus on a specific computer network, database, or systems administration function.
- The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.
- The person will be responsible for the daily help desk operations and tracking resolution of help desk tickets. This includes receiving, prioritizing, documenting, and actively resolving end user help requests.Responding to requests for help
- Troubleshooting and resolving difficult technical issues effectively and efficiently
- Prioritizing, evaluating, resolving and escalating calls as required
- Configuring and distributing hardware and software to staff in a timely manner
- Installing hardware and peripheral components such as monitors, keyboards, and printers
- Loading specified software packages such as operating systems, word processing and all proprietary software programs into computers
- Configuring and troubleshooting network hardware and communication equipment, operating systems and personal computers
- Recommending or performing minor remedial actions to correct problems identified
- Monitoring new technologies and/or updates required to support the various systems currently in operation
- Travel to property locations to perform due diligence and/or install/setup
- Perform miscellaneous duties as assigned