Job Details
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Job Description
Technical Support:
- Provide timely and effective technical support to end-users, resolving hardware, software, and network issues.
- Collaborate with team members to diagnose and resolve complex technical problems.
- Offer training and guidance to users on IT-related issues.
IT Policies and Procedures:
- Develop and implement IT policies and procedures to ensure the secure and efficient use of technology.
- Stay abreast of industry best practices and emerging technologies to recommend improvements to existing policies.
Hardware and Software Management:
- Manage the procurement, installation, and configuration of hardware and software.
- Conduct regular audits to ensure software licensing compliance.
- Evaluate and recommend new technologies to enhance the organization's IT capabilities.
Data Backup and Recovery:
- Implement and oversee data backup and recovery procedures to safeguard critical information.
- Test and update backup systems regularly to ensure data integrity and availability.
Cybersecurity:
- Monitor and respond to cybersecurity threats, implementing measures to prevent and mitigate potential risks.
- Conduct security audits and vulnerability assessments.
Job Requirements
- Bachelor’s degree in Information Technology, Computer Science or related field.
- Proven experience as an IT Specialist or similar role.
- Strong knowledge of computer systems, networks, and various operating systems.
- Familiarity with common cybersecurity practices and risk management.
- Excellent problem-solving and communication skills.
- Ability to explain technical concepts to non-technical users.